Privacy Policy


At Joanne Richards Design we appreciate that privacy is important to you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy applies to all instances in which personal information is collected from a customer.

By using the services offered by Joanne Richards Design, the customer consents to the collection, use, disclosure, storage and processing of personal information in accordance with this privacy policy.


Collection of Personal Information

We will collect personal information when the Customer contacts us directly, by phone or email.

When you purchase something from us, as part of the buying and selling process, we may collect the personal information from you:

  • Your name
  • Address
  • Land Line Phone & Mobile Numbers
  • Email Address
  • Credit Card details

What We Do with your Information

  • Verify the identity of the Customer
  • To communicate with the Customer in relation to the service required
  • To market our services to Customers by phone, email or post
  • To undertake credit checks if necessary
  • To invoice any Customer and to collect money that a Customer owes to us, including authorising and processing credit card transactions.
  • To respond to communications with a Customer
  • To co-operate with any government, industry or regulatory authorities

Your information enables us to provide you the service that you request and to process your order, including verifying payments.

Retention & Protection of Your Information

We do not keep your personal details for longer that we require.  The information collected is stored and kept in a secure environment protected from unauthorised access, modification or disclosure.